As a consequence of browsing the website and filling in the forms on the website, the user accepts that the personal data provided by him/her or that may be provided in the future through said service, will be processed in the personal data files of HOTUSA and companies of the group (including HOTELES TURISTICOS UNIDOS SA , CIF A08452567, HOTUSA HOTELS SA, CIF A60156502 and EUROSTARS HOTEL COMPANY SL, CIF B64930910 and other HOTUSA companies), including the collection of access data and the use of cookies and functions provided by third parties.
The data is used to:
· Enable the operation of the website and provide access to areas intended for registered users.
· Register and respond to requests made by users through the web forms (contact, etc).
· The provision and administration of HOTUSA's services, the processing of reservations and the payment of products and services through the group's or related websites, call centers, mobile communication systems based on GSM, GPRS or UMTS technologies; management of incidents and complaints.
· Manage participation in loyalty programs.
· Subscription to the HOTUSA newsletter, sending advertising and other commercial promotions by e-mail, SMS, MMS or any other similar means of HOTUSA.
· Conducting quality surveys.
· Conducting contests.
· Application to work for HOTUSA.
· Elaborate web analytics and statistics.
· Include functions provided by third parties (Google Maps, etc).
Navigation on the website and access to areas for registered users.
· Purpose: the data necessary for the provision of online services are processed, including the registration of IP addresses, pages visited and date of access, as well as information about the user's terminal. The data is also processed for security and web improvement purposes.
· Legitimation: the processing of data is necessary for the provision of online services; consent, expressed through the use of the website.
· Recipients and transfers: HOTUSA companies and establishments.
The provision of all data required for registration as a user is mandatory unless otherwise specified in the registration form, and HOTUSA may refuse registration to the interested party who does not provide such data.
Use of the web forms
· Purpose: to respond to requests made through the web forms.
· Legitimation: consent expressed when using and sending the form.
· Recipients and transfers: HOTUSA companies and establishments and other companies involved in providing the requested services.
Provision of services
· Purpose: to provide services including hotel reservation management and payment. To send information about HOTUSA's services by electronic means.
· Legitimation: execution of the contract or provision of the service.
· Recipients and transfers: HOTUSA companies and establishments and other companies involved in providing the requested services, including the requested hotel establishments.
Loyalty programs
· Purpose: to participate in HOTUSA's loyalty programs (Star Traveler, Corporate and others). To send information about HOTUSA's services by electronic means. To personalize commercial information based on profile or location.
· Legitimation: execution of the loyalty program; consent.
· Recipients and transfers: HOTUSA companies and establishments.
Subscription to the HOTUSA newsletter, sending advertising and other commercial promotions.
· Purpose: to send information about HOTUSA's services by e-mail, SMS, MMS or any other similar means.
· Legitimation: existence of a previous contractual relationship; consent.
· Recipients and transfers: HOTUSA companies and establishments.
Quality survey.
· Purpose: to know the opinion of customers and respond to their comments.
· Legitimation: as part of the execution of the contract or provision of the service.
· Recipients and transfers: HOTUSA companies and establishments, quality departments.
Contests.
· Purpose: to organize contests aimed at promoting HOTUSA, its establishments and brands. Communication of the winners and awarding of prizes, if applicable.
· Legitimation: execution of the contest, including the publication of the winning work (for example, photographic and literary contests) and its author in accordance with the rules of participation.
· Recipients and transfers: HOTUSA companies and establishments. Websites, social networks and media where the winners are published.
Application to work at HOTUSA.
· Purpose: to participate in current and future selection processes of HOTUSA and its establishments, to evaluate the candidate.
· Legitimacy: consent, essential to be considered a candidate.
· Recipients and transfers: HOTUSA companies and establishments.
Web Analytics
· Purpose: to know how the website is searched, accessed and used by the public. They may involve the collection of personal data such as IP address, connection location, information about browsing software or hardware, etc.
· Legitimation: consent, expressed through the use of the website.
· Recipients and transfers: HOTUSA companies and establishments.
Functions provided by third parties.
· Purpose: to incorporate functions provided by third parties, such as maps, analytics, social buttons, Zendesk chat widget, etc.
· Legitimation: consent, expressed through the use of the website.
· Recipients and transfers: Third-party functions establish a direct connection between the user's browser and the Internet domains of the third parties, allowing the download and execution of the function, including from pages outside the European Economic Area.
This website integrates Google Inc. functions, such as Google Analytics and Google Maps. By using this website, you consent to the processing of data about you by Google in accordance with the provisions of its privacy policy: https://policies.google.com/privacy.
The user must fill out the forms with true, accurate, complete and current data. The user will not enter data corresponding to another person; HOTUSA will presume that the data has been provided by the owner of the data. The user will be solely responsible for any damage or harm, direct or indirect, that may be caused to any person as a result of filling out the form with data relating to another person.
The owner of the data has at all times the right to access, rectify, and delete the data concerning him/her, as well as to oppose the processing of his/her data, under the terms set forth in the data protection legislation. You also have the right to request: the portability of your data, the revocation of the consent given in your case and the limitation of the processing.
The owner of the data may exercise these rights by writing to HOTUSA (reference PROTECCIÓN DATOS) C/MALLORCA 351 08013 Barcelona (Spain) by post, and this communication must include a signed request indicating the action that is being requested and a photocopy of the ID card or passport.
The owner of the data can also oppose to the reception of commercial e-mails, for this it will be enough that he/she requests it by means of an e-mail sent from the address he/she wants to unsubscribe and addressed to e-marketing@hotusa.com.
The owner of the data, if he/she considers that the processing of his/her data infringes data protection legislation, may file a complaint with the data protection supervisory authorities.
For any question related to the processing of data carried out by HOTUSA, the interested party may contact the data protection delegate by sending a letter to:
HOTUSA Data Protection Delegate. C/Mallorca 351, 08013 Barcelona, Spain.
The use of HOTUSA's web services by persons under 18 years of age is prohibited.
The user is informed that, in order to contract the products and services offered, HOTUSA must necessarily communicate the user's personal data to the suppliers of the products and services chosen by the user.
In relation to services and establishments outside the European Economic Area, the data necessary to subscribe to and provide the services will be subject to international data transfer, including to countries that do not have data protection legislation comparable to that of Europe.
In relation to GRUPO HOTUSA, the companies CITADEL SL, EUROSTARS HOTEL COMPANY SL, EXE HOTELS SL, FAMILIA HOTELS SL, HOTELES TURISTICOS UNIDOS SA, HOTELIUS SL, HOTUSA HOTELS SA, IGM WEB SL, KEYTEL SA, MUCHOHOTEL SA, RESTEL SA, ROOMLEADER SL, ROOMTRADE SL, ROSEUS HOTELS SL, among others, are included.
HOTUSA has one of the most secure technologies for the protection of your credit card data. It also complies with all international standards that legislate the matter. All sections of HOTUSA where we request sensitive information use the SSL communication protocol. This means that the information that travels through the Internet from your computer to our server is encrypted, making it indecipherable to any outsider. This technology ensures and guarantees that your data cannot be intercepted, manipulated or supplanted in any way. In this way the payment through Internet is nowadays as safe as the direct purchase.
SSL (Secure Socket Layer) is a standard Internet security technology. It applies a system of encryption (encoding) that provides maximum confidentiality of the data transmitted to us. This prevents illicit entry or interception in a system while the data circulates on the Internet. For greater security, this data is stored in a secure server protected by a "firewall" under continuous surveillance.